Whoops! Contact us immediately at 1-833-477-7387.
We can’t guarantee that your shipping information will be updated before your package has shipped, but we’ll do our best to catch it in time.
Support calls are not always answered on weekends. We will contact you as soon as possible once we receive your request for support.
If your package gets shipped with an incorrect address and gets lost in transit, we are not responsible for shipping a replacement package to you.
If your package gets shipped with an incorrect address and is returned to our warehouse by the carrier, it is your responsibility to pay for shipping costs if you would like the package to be resent. Alternatively, we are happy to refund the order, minus a 5% restocking fee.
Please ensure to enter the complete and accurate shipping address. For example, include a unit number if applicable, and include either a street address OR a P.O. box number.
JOYÀ is not responsible for shipments that are lost, delayed or returned to us as a result of incorrect or incomplete shipping information, failed delivery attempts or being unclaimed from a postal outlet or other mail holding centre.