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  1. Joya
  2. Shipping/Ordering (US only)

Shipping/Ordering (US only)

Order Information

  • How can I pay for my order?
  • How do I use discount codes?
  • How can I track my order?
  • What do I do if I entered the wrong shipping address with my order?
  • Can I change or cancel my order once it’s been placed?
  • When will my order be processed?
See all 8 articles

Shipping

  • How are shipping rates calculated?
  • Do you offer free shipping?
  • What are shipping times?
  • Where will my order ship from?
  • Do you ship to Alaska and Hawaii?
  • Do you ship to P.O. Boxes and APO/FPO Addresses?
See all 7 articles

Returns & Refunds

  • What is JOYÀ’s return policy?
  • I’ve received a damaged item / wrong item / something’s missing from my order.
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